Remember Me? The Customer?
I invite a contractor to come over and consider some work I need done on my property. You can tell in an instant that I can be a long-term and…
Guest Column: Average is fatal in the “never normal” era
Average is fatal in the “never normal” era In addition to the tragic human toll, the pandemic has killed off a lot of businesses. As a result, the average strength…
Benevolent Floods
We had a huge storm overnight. Our two-acre pond flooded over the driveway and nearly up to our bridge. The flooding “cleansed” the pond, and washes out some of the…
Unchanging Minds
I have nearly 1,000 “contacts” with my constituency annually: Newsletters, blog posts on two different blogs (the one you’re reading is my public blog), videos, podcasts, cartoons, social media posts,…
The Most Valuable Gift?
It’s awkward—and often illegal or against corporate ethics rules—to send clients gifts at the holidays. But what if your “gift” for your best clients were individualized value unique to their…
And So It Goes
Russian invasion of Ukraine, Covid variants, anti-vaxers, truck blockades, riots in the streets, Capitol under attack, political polarization, climate change fears, natural disasters, drought, wildfires, blizzards, supply chain shortages, mask…
We Don’t Need Stars Here, Just Members
I’ve appeared at many chapters of professional organizations of which I am a national or international member, for free. I usually don’t even charge travel expenses. I’ve helped them raise…
TIAABB: There Is Always A Bigger Boat
If your schedule is packed, you have little “free” time, some of your clients are difficult, and you’re getting irritable, you have an addiction—to money. Stop chasing money. You have…
GAS
There’s still a gas station here that’s not a cute little minimart. The owner has been running it for 54 years. He has six bays inside, eight pumps outside. The…
Trends vs. Predictions
AÂ trend is a general direction in which change and evolution is taking place. “The statistics show a strong upward trend in sports betting online.” AÂ prediction is a forecast (or guess)…