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Balancing Act: The Newsletter(No. 253, September 2020) |
Balancing act is in four sections this month: |
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We were dining in Cru, one of the hottest restaurants in Nantucket recently. We watched an elegant woman in a stylish outfit and stilettos sanitize a nearby table, leaning over to clean the banquette and then bending down to clean the floor area. My wife asked, “Are you going to work all night in those shoes?” “I certainly am,” she smiled. “I assume you’re the manager,” I said. “I am,” she confirmed. “You’re dressed for the role,” I said, “but you’re certainly not avoiding the tough work.” “We lead by example here,” she explained, smiled, and walked away. We watched her greet guests, talk to employees, and clean other tables when needed. Troops follow leaders into deadly battles when the leader says, “Follow me!” and not, “You go ahead, I’ll meet you over there.” The strongest influence on behavior in an organization is never what’s read or heard, but rather what’s seen. Change the behavior of the exemplars—boss, informal leaders, those highly respected—and others will change behavior. If people who cheat get ahead, others will cheat. If those who succeed are those who work hard and smart, others will work hard and smart. Many people who attend my experiences more than once tell me that the first time they learned what I was teaching, but the second time they wanted to watch how I did it. Be careful. You’re constantly demonstrating behavior to others—family, friends, colleagues, subordinates, clients, suppliers, and so on. What are you “teaching” them about the values you exemplify and what you stand for? How many times have you heard your kids say, “Why can’t I do this, you do it!?” Don’t hate your kids for citing the obvious. |
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I detected a Spanish accent in the speech pattern of our restaurant server, so I launched into my showoff mode and asked, “De donde viene?” (Where are you from?) He simply repeated my phrase. I then asked, in my limited Spanish, if he was from Spain, South America or Central America. He repeated the phrase with a quizzical look. I finally asked in English, “Are you from Spain or South America?” “Bulgaria,” he said. |
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When times are new, try something new. You can be ahead of the curve or crushed by the weight behind it. —AW
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Alan Weiss’s Balancing Act® Newsletter is a registered trademark of Alan Weiss and Summit Consulting Group, Inc. You are subscribed as: _email_ |