We’re barely away from masks, social distancing, and fighting for vaccination slots (and the Delta variant is causing some of these precautions to return) and a lot of people seem to have forgotten what’s happened over the past 17 months or so.
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Balancing Act®: The Newsletter(No. 264, August 2021) |
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We’re barely away from masks, social distancing, and fighting for vaccination slots (and the Delta variant is causing some of these precautions to return) and a lot of people seem to have forgotten what’s happened over the past 17 months or so. They have returned to their arrogant natures Businesses of all kinds are understaffed. This includes call centers, restaurants, hotels, retailers, TSA, charities, arts groups, and so on. The understaffing is the result of people seeking new opportunities, a shutdown of people entering the country for seasonal work, some fears of returning to the workplace, bad management, and government subsidies. No matter what the combination of causes, there aren’t enough people in service positions. Yet patrons, customers, and clients are becoming demanding and obnoxious. They scream at employees when the service isn’t fast enough or questions can’t be readily answered. They cause air flights, where masks are still mandated, to be delayed and diverted by their whining and aggressive behavior. They are crude, profane, and threatening. Many restaurants report employees crying when they are the target of a string of profanities and slurs about their intelligence. Some restaurants have temporarily closed to give everyone some breathing room. I guess this shouldn’t be surprising when, early on, people hoarded toilet tissue and paper towels, in effect trying to deny others so that they would have more. It isn’t surprising when there are people refusing to be vaccinated in the face of all scientific evidence that safety for all depends on it, and there are only rare side effects. Over 99% of deaths due to the Covid Delta Variant are among the unvaccinated. How quickly we forget that so very recently we were all in apparent danger of a cataclysm from a new microbe that was causing illness and death all over the world. Maybe the next time people feel compelled to scream at an employee they should recall that for a while it looked as though they may never be able to scream at anyone ever again. And that this isn’t exactly over yet. |
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My daughter-in-law’s “east coast baby shower” is in New Jersey in August. I made reservations for our favorite spot, the W Hotel in Hoboken (the city in which I was born), with splendid views up and down the Hudson and the New York skyline. I request (of course) one of the largest suites. My Amex team rep confirms the stay. Later that day, another rep apologizes and tells me that the suite isn’t available, I’ll have to take a smaller one. I point out the large one was already confirmed, so who blew this? Upon investigation, it turns out two different reps were trying to book this same suite, so I couldn’t get it with the second rep because the first rep had already secured it. I was in competition with myself. |
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How the hell can entrepreneurs be unhappy? They’re on their own, set their own standards, are solely accountable for their defeats and victories. Of course, the unhappy ones probably aren’t real entrepreneurs. |
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