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Balancing Act: The Newsletter(No. 244, December 2019) |
Balancing act is in four sections this month:
From Maria and me to all of you: Merry Christmas and Happy Hanukkah, and a Happy New Year to all! (If you celebrate Festivus, may you prevail in the feats of strength.) |
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Untrust Do you know people who never seem to be able to “pull the trigger”? Who vacillate over even simple decisions? Do you know buyers who keep changing their minds and want to change details that aren’t that important? Do people in your family constantly return merchandise? These aren’t “fickle” people, these are people who don’t trust their own judgment. We don’t trust our own judgment because we believe “it shouldn’t be that easy.” A car is a major purchase, and we assume such a decision can’t be made easily. How can we buy the first outfit we try on in the store, when we don’t know what else might await us? We’re afraid that our decision might be critiqued. “You bought a new computer? Don’t you know that they’re coming out with their new model next month?!” (So what, if the current model suits your needs?) “You’re going to Antigua? But the snorkeling is better on Grand Cayman.” (But I don’t want crowds, I want deserted beaches.) “You’ve decided to accept an offer to attend Syracuse University? Was that your ‘backup’ school?” (But Syracuse has the finest journalism school in the country.) We don’t trust our own judgment because it’s been wrong in the past, and we ferociously focus on those lapses. “I hate the color I chose for the living room walls.” “I never should have paid that much for the hotel room.” “That layover between flights just ruined my day.” In other words, we’re not resilient. We don’t learn and improve from our occasional errors, we dote on them, we drown in them, we dwell on them. Yet resilience is all about learning and moving on. Finally, we fail to realize that there are a lot of good options and no perfect one. We need to stop searching for perfection and simply choose excellence. You can be happy with any of several cars, with a variety of colors, with differing vacation spots. Don’t use others’ metrics (“You must begin with this river cruise”) or the popular choices. Most of your judgment has been good! We all make correctable mistakes. Trust your judgment. It’s all you have. Otherwise, you’ll be spinning in place for the rest of your life. |
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A client made a reservation for me in the Royalton Hotel in New York City. It’s an “in” place, very Ian Shrager, and it’s largely black. The walls were black and the employees wore black and they seemed to emerge out of the walls suddenly, like the Mole People in the old Flash Gordon series. My room was dark and the lighting was poor. Finally, I called the front desk and asked how to put the fireplace on. “We’ll have to send someone,” said the obviously annoyed clerk, “but why do you want heat in August?” “I don’t need heat, I need more light.” |
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Most people who have great hatreds and great anger actually hate themselves and |
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