BALANCING ACT: BLENDING LIFE, WORK, AND RELATIONSHIPS® A free monthly newsletter about balancing life, work, and relationships based on the books and popular workshops conducted by Alan Weiss, Ph.D.
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Balancing Act®: The Newsletter(No. 294, February 2024) |
Balancing Act® is our registered trademark. You are encouraged to share the contents with others with appropriate attribution. Please use the ® whenever the phrase “Balancing Act” is used in connection with this newsletter or our workshops. NOTE: To change addresses, or to unsubscribe, use THIS LINK Balancing Act® is in four sections based on famous quotations: Follow me on Twitter. Every day I provide 3-5 brief, pithy pieces of advice for growth. Join the thousands who read these “quick hits” every morning. Over 9,000 followers! Why aren’t you among them? And find me on Facebook. Listen to my free Podcast Series on Apple Podcasts or on ContrarianConsulting.com: Alan Weiss’s The Uncomfortable Truth®. And watch A Minute with Alan® daily on all social media and my blog. |
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Recently, someone in our extended family suffered the abrupt death of her husband due to a heart attack. I quickly arranged for her and another relative to stay for a couple of days at a pet-friendly hotel near her New Jersey home. I called that evening to leave my credit card with the hotel to cover all the costs. A woman with a very heavy, almost impenetrable Asian accent kept asking me the same questions over and over, and kept repeating numbers incorrectly. Finally, after two minutes of silence, she said, “Manager says no do.” I told her to put the manager on. He told me that they don’t accept credit cards over the phone and that I’d have to appear personally with ID. I told him I was three states away and our relative had been traumatized by her husband’s death. He said to me, robotically, that I’d have to complete a credit authorization, it would have to be approved, and then I’d have to provide copies of a driver’s license or passport and proof I lived at the address listed. He wouldn’t budge, and admitted this might take a day or so. This was an Embassy Suites. Where are we when a major hotel chain can’t grant a manager the authority to make exceptions in exigent circumstances, or can’t hire people smart enough to use such authority when needed? I wound up sending a check to our relatives to cover the expenses. The House Manager at a Broadway play allowed my wife and I to enter even though the ticket source had not forwarded the tickets to the box office. She heard our story and made a decision that we were legitimate, not crooks looking for a free show. People are bemoaning AI and expressing fear of its impersonality. I’m bemoaning the fact that we don’t bother to employ people with minimum English capabilities nor require people in authority to use their judgment and not just some bureaucratic rule book. I occasionally hold courses in Embassy Suites because they’re reasonably priced for my participants. That won’t be happening again. What if there’s a fire and the judgment of the manager on duty is that it can be contained and there’s no sense sending people into the streets and damaging the hotel’s reputation? So let me damage it here. |
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The server comes to our table to put appetizers for sharing in the middle. As I reach for the dish she says, “Be careful, it’s hot!” I pulled my hands back. My wife asks, “Do you mean man hot, or woman hot?” “Man hot,” smiles the server. “Oh, give me that,” says my wife, takes it in one hand and starts to distribute the food. |
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