The greatest staffing problems today aren’t about a lack of workers, but about a lack of competent workers.
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Balancing Act®: The Newsletter(No. 279, November 2022) |
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Surrounded By IncompetenceThe greatest staffing problems today aren’t about a lack of workers, but about a lack of competent workers. We’re swimming in incompetence. At a walk-in clinic—a health facility—a very obese woman opens up the office a few minutes late, then explains we’ll have to wait while she gets her computer ready. Apparently, it’s not important to be ready to begin at 9, only to unlock the door around that time, which she does without opening it for those waiting and without any greeting at all. She insists my Blue Cross card is for dental only, even though it say “plus dental.” At a CVS pharmacy, in LA, we’re asked to wait 20 minutes while a prescription is prepared, only to learn later that they’re out of one of the medicines. At Amex (I’m a Black Card member) a woman who sounds terribly confused tells me she’s changed our flight home. So we then make plans for the new flight. When I don’t receive confirmation I call back and a man tells me she never completed the reservation and the seats were gone. This isn’t “quietly quitting” or any other such nonsense. These are people without the basic mental acuity to do the job and who haven’t been adequately screened or trained by their employer. (I find that Amazon Prime drivers are generally awful. They drive recklessly, leave packages in the rain, and don’t respect people’s property.) I think the answer here is to pay what’s required to attract and retain competent help. I don’t want the cheapest airline pilot, heart surgeon, or attorney (or consultant). But I’m wondering about the lifeguards on the beach, the limo drivers on the road, the baggage handlers in the airport. And the people teaching in the schools. Employers are scratching to find people to fill positions—“bodies.” It’s time we searched for and paid for brains. |
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I go to a local walk-in clinic because I have a bad cough. The doctor takes a series of tests, says I’m both covid-free and flu-free, but wants a chest Xray before she decides on a treatment. The Xray guy is a hundred years old, somewhat unsteady, and takes forever to position me in a very modern device. After he takes two pictures he says, “Have you had chest surgery?” “No!” I tell him. “Well what’s this, then?” he says as he ushers me over the electronic photos. And there’s some kind of growth, but to me it’s clearly outside my chest. He starts patting my chest to find it and says, “Here it is!” It was a metal snap in the pocket of my shirt. “Now,” he says, “we’ll have to do it again with your shirt off.” When the doctor finds everything is okay and is prescribing medicine she asks if I have any questions. “Yeah,” I reply, “are you related to the Xray guy?” |
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