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Balancing Act: The Newsletter(No. 241, September 2019) |
Balancing act is in four sections this month: |
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There’s a clever commercial on TV about not settling for “just okay” in your insurance coverage. There are doctors, tattoo artists, and others who are proud to be “okay,” which disturbs the customers and patients greatly. One doctor asks a patient prior to an operation, “Are you nervous?” When the patient acknowledges that he is, the doctor says, “So am I.” (He was just reinstated by the medical board.) It’s a funny bit. Yet the search for perfection—and even excellence—can be dysfunctional. I don’t need the very best screwdriver, just one that can screw and unscrew. I can enjoy a movie without being in the best seats, and I’ve never demanded that my music be so pure that only dogs can hear C above high C. Most of my domestic airline seats, even in first class, are okay. My cable and satellite TV connections are okay most of the time. Fast food is almost always okay, but I’m not taking clients there for lunch. My cell phone reception is okay. All that is good enough. I’m not saying that we should always settle and never select, but I am saying that we need perspective and not always waste our time and stress ourselves seeking better than okay when it’s not needed. I don’t expect great airline food. I expect planes and trains to be somewhat late some of the time. I know my cars will flash warning lights sometimes that simply confuse me until I can plow through the owner’s manual. I understand that some people don’t meet their commitments. I don’t want an okay surgeon or lawyer or even designer. But an okay day on the beach is still pretty damn good. |
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I was speaking to the National Steel Foundation at the Ritz Carlton on Amelia Island. As is my custom, I visited the room at 7:30 am, well before the 9:00 am start. It’s a good thing I did, because it was set up incorrectly. I picked up the white phone on the wall and found the manager on duty. A crew was there in five minutes and by 8:00 am had changed the entire room from theater style to classroom, altered the sight lines, raised the stage, and so forth. I said to the manager, “You folks have been terrific, I intend to tell the Steel Foundation people how great you’ve been.” “Steel Foundation?” he asked. “This room is for the American Auto Dealers.” |
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