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Alan Weiss’s Monday Morning Memo® – 8/16/10

Alan Weiss’s Monday Morning Memo® – 8/16/10

August 16, 2010—Issue #48

This week’s focus point: It’s time to provide NEW products and services to existing customers and clients. No matter how happy they may be with your past performance, they no longer feel the “same old/same old” (I call this SO/SO) is sufficient for volatile, changing times. They already trust you, so take the initiative and create some new value for them. You can’t afford to be so/so.

Monday Morning Perspective: If winning doesn’t matter, why does anyone bother to keep score? — Legendary University of Kentucky basketball coach Adolph Rupp

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© Alan Weiss 2010. All rights reserved

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Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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