John Naisbitt coined "High tech/High touch" in his 1982 best-seller, Megatrends. It's as true today as it was then, maybe more so. AI is a tool, not a conclusion. Firms that will distinguish themselves are those that will personalize customer approaches, not
I was thinking that small blessings, cumulatively, are more important than a few major ones for most of us. Here are some of mine, as I considered my own good fortune: Caffeine does not interrupt my sleeping at all, ever.