Breakfast
I love breakfast sandwiches. One day I'm at the Palace Hotel in New York and, perusing the room service menu, can't find any. So I call and inquire. "I'm sure chef can create one," says the operator. (I love it when
Clemson
I had to look up where Clemson is located (South Carolina). They've been to four consecutive national championships, won two, including an absolute thrashing of previously unbeaten Alabama last night. They were coached better, better prepared, and far more aggressive. That's how
Alan Weiss’s Monday Morning Memo® – 01/07/19
I've recently finished facilitating a session for what many people would call a "mastermind group." We call it an "elite retreat." What stunned me is that we've been meeting for eight years and that we've increased the meetings to two
What’s Your Name?
Every employee who met me more than once at the Naples Ritz-Carlton remembered my name and used it. At the Castle Hill Inn in Newport (RI) employees use photos to greet people by name at the start of a conference. Aside from
They Should Not Have Done Said It
The latest fractured grammar by commentators on TV seems to be, "He should have went," and "She should have ran." I'm sure pretty soon these will be accepted commonly, just as "Back to you guys," and "Between you and I." But
Do You Want Me To Drive It Myself?
I mentioned to my colleague, Bruce Turkel, that the hotel's house car was sitting outside, but the staff said they had no one to drive it. Hence, it's simply a parked car. He told me, as another example, that an
Apple and You
If Apple can be hurt by one major market sagging—China—what is your vulnerability in terms of market or just a few major clients? What are you doing to diversify your client mix, offerings, and markets?
Rhode Island Advisory
There is a guy named Kevin using robo-calls to sell "power washing" services. He refuses to take numbers off his calls, does not acknowledge "do not call" lists, and has refused requests from the attorney general's office to change his
Who’s In Charge Here?
The beach accommodations at the Ritz Carlton in Naples are superb and run very well. The pool areas are awful, with people claiming chairs at six in the morning with a hat or shoe and never actually using them. I