Perfect
I answered a security question for a financial institution on the phone and the agent says, "perfect." So do servers, after I say I have no food allergies. What happened to "thank you"? Am I passing some test? Well, no
Heads I Win, Tails You Lose
A good lawyer knows the answer to any question asked to a witness. A good consultant creates the right answer: This is a bad time, it's our busy season. That's exactly what we need to make sure the new approach will
Are You Worth It?
Don't default to being "in person." Ask yourself if you can accomplish what you and the client need remotely. It's about success, not perfection. We tend to think our personal presence is our worth. But improving the client condition is our
AI: Job Creator
As people become wealthier, they desire more, and higher level, services and products. They also seek out more "high touch" in craftsmen, personal medical support, home deliveries, physical fitness, repair people, and expert help and advice in their lives. These people
AI: Acting Imperiled
Chinese companies are using AI to create movies at low of $30 cost per minute and actors and crew are losing work steadily (New York Times). The Oscar people are creating rules requiring humans to be at the center of
Or For A Five Second Task You Can Watch Our 45-Minute Tutorial
Does anyone who buys, designs, and/or installs hotel lighting ever try to shave, style their hair, or put on makeup in the bathroom? You might as well be in a cellar. All style, no substance, not bright enough to read.
Take A Hike
Many of the thousands of Europeans coming to the US are (rightly) outraged at New Jersey transit charging $150 for the normally $15 ticket to the Meadowlands where the games will be held. You can't get on the train without
This Is Now A Good Time
The high tech/high touch dynamic is not a hydraulic system where one goes up if only the other does down. Nor is it "zero-sum," where one has to fail for the other to succeed. The truth is, the higher the tech,
The Pig
Even with 40 or so writers behind him, I never thought Jimmy Kimmel was especially funny. He's basically mean-spirited, helping his viewers to throw verbal rocks at people who aren't there to defend themselves or strike back. Like Stephen Colbert,
Guest Column: Magnitude of Scale: Why Thinking Bigger Pays Better
The following guest column by Randy Gage is an excerpt from his new book, Wealth Without Apology, which is being released this week, and which will be the subject of my conversation with him on my podcast this Thursday: Alan Weiss's The uncomfortable