Show Me, Don’t Ask Me
If you're coaching, stop providing "answers," especially in the form of suggested wording or approaches or methodology. Ask your clients what they would do and then accept it or improve it. Otherwise, you're their subordinate doing their "failure work."
Fight, Flight, or Boo
Booing someone off a stage isn't so much an effective protest against their point of view as it is an effective flight from allowing your beliefs to be challenged and examined. Growth is about entertaining the notion that you might
More Critical Thinking Skills
People ask what "processes" I use to so quickly diagnose and prescribe solutions for client situations. Well, there's past, present, and future (concepts which I've trademarked because no one has previously thought of them), and consequently we have problems (which
ROI
If you spend the final 20% of your labor on a project, and you improve the results by 2%, is that really worth the time and effort, or is it a wasteful, futile march seeking impossible perfection?
Top Ten
The ubiquitous "top ten" lists of movies, restaurants, doctors, cars, vacation spots, songs, hot yoga studios, yada yada yada, are 99% subjective. They are the result of one person's (usually on social media) opinion, or some organization's (New York Times
Perfect
I answered a security question for a financial institution on the phone and the agent says, "perfect." So do servers, after I say I have no food allergies. What happened to "thank you"? Am I passing some test? Well, no
Heads I Win, Tails You Lose
A good lawyer knows the answer to any question asked to a witness. A good consultant creates the right answer: This is a bad time, it's our busy season. That's exactly what we need to make sure the new approach will
Are You Worth It?
Don't default to being "in person." Ask yourself if you can accomplish what you and the client need remotely. It's about success, not perfection. We tend to think our personal presence is our worth. But improving the client condition is our
AI: Job Creator
As people become wealthier, they desire more, and higher level, services and products. They also seek out more "high touch" in craftsmen, personal medical support, home deliveries, physical fitness, repair people, and expert help and advice in their lives. These people
AI: Acting Imperiled
Chinese companies are using AI to create movies at low of $30 cost per minute and actors and crew are losing work steadily (New York Times). The Oscar people are creating rules requiring humans to be at the center of