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Author: Alan Weiss

Wonderful flight to London on British Air with a traditional first class, some people still know how to do it right. Heathrow has a sign, "Thanks for flying through Heathrow." It should say, "Thanks for walking through Heathrow." It was

The ubiquitous "top ten" lists of movies, restaurants, doctors, cars, vacation spots, songs, hot yoga studios, yada yada yada, are 99% subjective. They are the result of one person's (usually on social media) opinion, or some organization's (New York Times

I answered a security question for a financial institution on the phone and the agent says, "perfect." So do servers, after I say I have no food allergies. What happened to "thank you"? Am I passing some test? Well, no