Does Time Fly?
As we age we tend to remember more recent things, and since so much happens every day, we recall so much that time seems to "fly by" as never before. New events and pleasurable issues tend to stay in our
Coffee, Tea, or Me?
I boarded a flight from Las Vegas to Detroit early this morning (I'm writing from it now) to connect to Boston, where a limo will take me home in time to see the Super Bowl, if all goes well. Maria
What Do You Think About Yourself?
Age is not a factor of how long you've inhabited the earth. Age is a factor of how you think about yourself. If you believe you should keep yourself in good physical condition, then you exercise and don't engage in unhealthy
The Great Reawakening
Speaking from the northeastern US, here's what we'll be seeing from my view: • Kids will be going back to live classrooms. Online learning has failed. The scientists feel kids can safely go back. The teachers unions might have to be
What’s in it for Me?
There are people whose lives and relationships revolve around "What's in it for me?" I'm going to surprise you by pointing out that this is fine if "What's in it for me?" might include: • Helping others and being gratified by
Doing What You Have to Do
Suddenly I'm "famous" because I plunged into icy water to save our small dog. it turns out I couldn't reach her, but the firefighters did with all-weather gear and the police yanked me out with a line. Bentley, our German
I'm in a surgical suite this morning for my routine, five-year colonoscopy. HIPAA rules are paramount in these places: patient privacy at all costs. Yet, you can clearly hear the conversation with the receptionist and each patient checking in, and
We had a pipe burst in our rental home (fortunately, new tenants not due until December) and the plumbers, restoration people, and insurance company all responded within 45 minutes—on a Saturday. Cleanup and restoration began immediately and the adjustor made
Why Problems Are Really Opportunities
The Nikko Hotel in San Francisco, where I'm facilitating some workshops, does not, for some strange reason, provide the Wall Street Journal. I mentioned to the meetings manager how odd that is, and she responded by stopping on her way in to
The Funnies in Real Time
I don't know the source of this, someone sent it to me this morning: ANOTHER CHAPTER OF "THEY WALK AND REPRODUCE!!Actual call center conversations! (Maybe they really are?)Customer: 'I've been calling 700-1000<tel:700-1000> for two days and can't get through;