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The Best of Life

I've found that the highest service level in hotels occurs when the general manager is seen walking around, asking guests how things are, and chatting with employees. The lowest levels are in those hotels where the GM is always "unavailable"

My advice today for lowering stress is this: When anything electronic stops working—garage door opener, TV remote, air-conditioning remote, temperature controls, whatever—before frantically calling the repair people and dealing with wait times, advertisements, suggestions to visit their site, and so

I was watching the Boston Celtics championship basketball victory in Boston Garden with 20,000 people going berserk. It occurred to me and my wife that these people are men and women, black and white, native born and immigrant, straight and