The Funnies in Real Time
I don't know the source of this, someone sent it to me this morning: ANOTHER CHAPTER OF "THEY WALK AND REPRODUCE!!Actual call center conversations! (Maybe they really are?)Customer: 'I've been calling 700-1000<tel:700-1000> for two days and can't get through;
The Actual Friendly Skies
We're flying from Marrakesh to Las Palmas in the Canary Islands to connect to Tenerife. The flight is two hours on a prop (ATR72) with about 50 passengers and two flight attendants. They serve non-alcoholic drinks, a sandwich, cookies, mints,
The Best of Alan
From my ad lib collection: Irate woman arguing with me over a book that hadn’t yet arrived: “You know, you remind me of my ex-husband.” Me: “Why am I not surprised you have an ex-husband?” Man introduced to me by someone mentioning all of the
Fog
This is our first morning in Nantucket this year that isn't bathed in sunshine. There's substantial fog, here on the beach, which I think is caused by cooler air being swept in over warmer water. It has its own allure.
Consultant Highlight: Liz Bywater
Liz Bywater is a fantastic example of the rare combination of organizational development expert and clinician. I’m proud to have her as a member of my coaching communities.
Why Service Matters
On the way to church Saturday at 4:30, I realized I had forgotten to make dinner reservations. I called Siena, one of our favorites, from the car and the hostess said they couldn't accommodate us at 6, which I had
Higher Tech, Higher Touch
I purchased the iPhone X because I enjoy having the latest Apple phone and I bought Apple originally at $17, the best investment in my history. So, I'm kind of loyal. The phone came with a minute set of suggestions for
Go Pats
I'm heading for the Patriot Game in Foxboro today, taking a train out of Providence to beat the parking-lot traffic which develops before and after the game. They don't allow drop-offs, so I can't take a limo. (The limos have
Shut the Door!
I once worked for a brilliant but erratic genius named Ben Tregoe, who founded the consulting firm I was employed by in Princeton. I eventually rose to one of the highest positions in the place, and reported to him. One day
Pleased to Meet You
The guys who set up the continental breakfast for my meetings at the Times Square W Hotel these last two days introduced themselves to me and shook my hand. They were Claudio and Cyrus. They'd ask if everything was okay