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Business of Consulting

I've made the point that when the automobile was invented and proved practical, they didn't then go out and shoot all the horses. Yet the pony express stopped delivering messages when the telegraph and telephone and trains entered society. They

When I was working with Mercedes North America to improve service in their dealerships, I started with the highest-rated dealership in the country and asked the owner why he thought his ratings were so high. "Problems," he said. "You mean 'no problems'?"