ABCs
The recovery question that emerges after this next, intense period of infection they're predicting, will be whether it is a "V" shape, with a strong, immediate recovery after a dramatic decline, or a "U" shape, which has a waiting period
How Are You Investing (Not “Spending”) Your Time?
Let's consider we've been in the current, highly restricted conditions for about two weeks. And let's assume that 20 hours of that week you're taking care of your family, shopping, home schooling, keeping in touch with friends and extended family,
Q&A on Sustaining and Building Business in Crisis Times
During my livestream I couldn't even get to all the questions. Here are some of those and my responses. To watch the recording, go here: https://livestream.com/accounts/21314230/events/9036953 What is your best/worst case estimate for getting back to more normal times? I have
Staying in Touch with Clients
Here's a much more original, non-vanilla note to keep in touch with clients: Dear Alan, I know that this is an extremely challenging time for all of us. The hospitality industry is not just a career but it’s our passion and lifestyle.
Adding Weight
I use a one-on-one personal trainer. Thus far, he's legally been able to continue to work with customers in his gym, but that could end any day. I workout Monday, Wednesday, and Friday, and this past Monday I asked what
How Do You Interact with Your Customers and Prospects in Times of Crisis and Uncertainty?
How Do You Interact with Your Customers and Prospects in Time of Crisis and Uncertainty? I’ve long preached that not all customers are alike, and the customers themselves most certainly are not always right. (They often know what they want but
Future Marketing Suggestions
What have we learned from the health crisis? Here are some ideas for your consideration: Marketing for the Future Get into the “public square” with your analysis based upon your expertise (supply chain, talent retention, IT, change management, etc.). Err on
The Democratic Party Culture Change
If you don't think you can change "culture" quickly in an organization, just look at the shift in the Democratic Primary from South Carolina until now. What's required in organizations? • Clear exemplars of change who are respected • Normative pressure for
Business As “Usual”
One of the best reasons to provide remote services to your clients is for conditions such as exist right now. Either valid or panicked reactions to meetings and public assembly create the need to work with people by remote means,
Momentum
"Momentum" is a fascinating dynamic. Joe Biden's "resurrection" in the Democratic Primary race began when a single, powerful politician in South Carolina strongly and publicly backed him. By Super Tuesday, a couple of days later, he was the front runner,
