A Different View
• Posting "profound" quotes from some respected source doesn't make the poster profound. • When celebrities are asked whom they would invite to a dinner party, the responses are often obscure authors and philosophers who I believe are conjured up just
Memories….
On our third day at the pool at the Opal Resort in Delray, one of the servers comes over to our chairs, recites our drinks and room number. "How do you do that?" I said, since I can seldom remember
Little Things Mean A Lot
The woman at the hotel desk printed up our boarding passes and sent a hand-written note with them, "Have a great flight!" It doesn't take much to make a great impression.
A Minute with Alan® — Two Germans
September 13th, 2024 We are unique. https://www.youtube.com/watch?v=YJFM-xm4xqY
Flying Too Low
If you think the Boeing mess (which now includes a strike by the union) is confined to that company, think about the fact that Boeing is the largest single source of US exports by dollar volume. Its overall revenues are
A Minute with Alan® — Preventive and Contingent
September 12th, 2024 Is that too much to ask? https://www.youtube.com/watch?v=8xBIr2vWmHI
Exemplars
I've found that the highest service level in hotels occurs when the general manager is seen walking around, asking guests how things are, and chatting with employees. The lowest levels are in those hotels where the GM is always "unavailable"
A Minute with Alan® — The Cusp
September 11th, 2024 It’s an important process. https://www.youtube.com/watch?v=-FrNqmZ1zOY