In All Due Haste
“The Last Supper” required quite a bit of da Vinci’s time to paint—about three years. The Goldberg Variations demanded a couple of years from Bach. The Pulitzer Prize winner Rick Atkinson took four years between publishing “An Army At Dawn”
The Sacking of the Quarterback
If Raquel McNabb awoke last night to find her husband, the outstanding Philadelphia Eagles quarterback, Donovan, running down the hall, she shouldn't take it personally. McNabb was probably dreaming that New York Giants' defensive linemen were still pursuing him, and
Measure for Measure
Many years ago, United Airlines told its reservations center (when human beings were still taking all reservations) that the primary strategic objective was superior customer service. Hence, agents were to carefully explain to all callers the options for fares, routing,
Focusing on Metrics
Many years ago, United Airlines told its reservations center (when human beings were still taking all reservations) that the primary strategic objective was superior customer service. Hence, agents were to carefully explain to all callers the options for fares, routing,
The Agony of Small Business Consulting
For those consulting to small businesses, and I mean primarily those that are owned and/or run by the founder or founder's family, I want to extend my sincere admiration and also deepest sympathies. This is one of the very toughest markets
Guest Column: Notre Dame and Rutgers
(This is a guest column from Dan Coughlin, a member of my Mentor Hall of Fame. You can find the original on his blog. You can find the Hall of Fame here.) September 23, 2007 Rutgers and Notre Dame: The Story of
Sticker Shock
I hear occasionally that a buyer has invited a consultant to submit a proposal, but responds with, “It’s just what we talked about, and I understand the potential, but the fee is a sticker shock for us and we just
Framing Initial Meetings
Here are some questions to ask yourself which can determine whether you have an opportunity to develop a relationship rapidly or whether you have to reeducate the buyer. If you're not certain or too anxious to "deliver" your pitch,
Scope Seep
We hear about "Scope Creep" repeatedly, meaning those demands by clients which are outside of the project objectives and which we choose to fulfill out of fear or stupidity, thereby eroding the profit margin. One very large consulting outfit I
The World of the All-Too-Narrow Consultant
I heard a priest speak in church today, standing in the aisle without notes, alternatively citing Thomas Aquinas, a court case of ten years ago, Einstein's writings on the curvature of the universe, and the reasons to suspect that God