No Normal™
My concept of the immediate future is No Normal™. Not "back to normal" or a "new normal." We're going to have to be agile and maneuverable and deal with ambiguity and turmoil continually. We need to use disruption and volatility
Validation
My observation and experience is that business leaders are looking for confidence and validation. These remain tumultuous times, but no one can afford to merely stand still. Even if you're on the right road, if you're not moving you're going
Here’s What, Why, and How (to fix it)
As a problem solver, use empirical evidence to discover the extent to which things are happening. This will limit the area to be studied (what, where, when, how much).Then ask "Why" it's happening, and use interpretation of evidence to find
Truth in Advertising
I was in the mood for something "different" in the coffee shop this morning, so I perused the menu which I'd never really done. It was staggering. I asked the owner, "How is this?" "This" was some kind of chai/mocha/absinthe
Football Lessons
Tom Brady is going to the Super Bowl for the tenth time, this time with the Buccaneers, and the Packers and Aaron Rodgers lost their fourth consecutive conference title game because the Buc's coach made a great decision to try
Destiny
As you head into 2021, I'm hoping you see a bright future (I do). Remember, everyone likes a bright future, especially your prospects, who are emotionally connected to anything providing better times quickly. It's not the future that frightens them.It's
Dig We Must for A Greater New York (ConEd utility slogan)
If you've ever tried to repair a stone wall you know it's quite tricky because once you remove the upper rocks you've changed the underlying structure. Whenever we investigate and intervene in issues—even as simply an observer—we tend to change
I’d Like A Cheeseburger and Three Acres
My lawn/landscaping crew is now removing the last of the leaves on the ground ejected by a hundred deciduous trees ringing the yard. In the summer, they cut the grass. In the fall, they remove leaves. In the winter, they
Confronting the Issue
Your buyers need confidence. They need to exert it for their employees and customers, and they need it from those helping them. In ambiguous times you have to be bolder, more assertive, and more provocative than ever. You can't dance
Do Me A Favor….
You have to give to get. Approaching someone for a favor works, but it doesn't create an ongoing or peer relationship. When you offer a benefit or a favor to someone else, then you create reciprocity. If I provide leads
