Are You Worth It?
Don't default to being "in person." Ask yourself if you can accomplish what you and the client need remotely. It's about success, not perfection. We tend to think our personal presence is our worth. But improving the client condition is our
Philosophy
I work with too many people trying to figure out how to extract money from a prospects, instead of how to provide them with value. You have to present value in unique ways, and don't try to solve a prospect's
True Value
It’s not the day on site, the training program, the survey, the new AI program, or the new director of sales recruited—it’s the improved morale, the better teamwork, the faster customer responsiveness, and the higher departmental productivity that constitutes the
The Imprudence of Secrets
My experience in hundreds of organizations is that there are no "secrets." There are people in Astronomer who knew of the intimate relationship between the CEO and Chief People Officer. There always are. But they chose not to speak up
Therapy and Confessions
In general, I’ve found that most skills problems I can address and resolve quickly, but not most attitude problems which are too often requiring therapeutic interventions delving into parents, youth, and esteem issues. Don’t try to be a therapist or
Value Is in the Output, Not the Input
When someone asks what you "do" tell them what you create. "I run leadership retreats" becomes "I focus your top team on achieving market dominance." "I am a stone mason" becomes "I build cathedrals" or, better, "I bring people closer to God." It's
Recipe for Success
Recipe for success in life and careers: Prepare carefully. Do your very best, fearlessly. Go home. Don't rely on other's accolades or critique or metrics. Isolate negatives (at this time, in that place, one person rejected my proposal). Generalize positives (this sale indicates I've become a
Art and Science
It's always seemed to me that coaching is art and training is science. Maya Angelous said, "You train animals, you educate people."
You Choose Success
Perception is reality. If you think the water is deep, you'll tread water without bothering to see if you can touch the bottom. What's your perception of yourself in the buyer's office? Are you a salesperson, a supplicant begging for business?
Brand Power and Buyer Ego
In most cases, when people "do you a favor" they're not merely being kind, they're receiving gratification from doing it. When people give you their business, it's not just an economic decision, they're receiving something from it. Behind every business objective