Here's something I've learned repeatedly in consulting and in working directly with the highest level, best-performing executives in Fortune 200 companies: When you find a performance deficit of any kind, do not start with the performer in terms of correction.
Clarity and simplicity are two foundations of value. Stop self-editing by saying, "How can I provide the buyer with something this simple?" Simple answers to complex issues are far better than complex answers to simple issues, trust me. If people
Both Kensington and FileMaker put representatives on the phone within a 90-second wait to help me make adaptations for my new iMacPro. High tech, high touch. Apple provides 30 minutes of live phone time when you purchase the iMac or
You can't blame your bad luck. You can't blame God. Or the Fates. Because it's usually your fault, and even if it isn't, you're still stuck with making it better or right. Branch Rickey, the general manager of the Brooklyn Dodgers, who brought
That horrible Amtrak accident, with excessive speed, was almost certainly caused by human error. While I haven't seen the cause of the Atlanta Airport fire, placing the backup system activation so close to the primary—thereby enabling one event to wreck
Almost every survey I receive I ignore, because they are too long, try to serve too many objectives, and are basically asking me for a favor. I tend to respond when I'm just asked a few questions and I can
The New York Giants football team, in a horrible slump, has benched Eli Manning, the quarterback, who has previously won two Super Bowls. The Cleveland Browns, who are zero for the 21st Century, keep juggling their lineups and coaches. Does it
Here's what happens when you try not to lose: • You readily make concessions. • You are not bold or provocative. • You become highly conservative. • You accept unfair treatment and conditions. • You become nervous and therefore that much more ineffective. Here's what happens