A Day At the Office
The Patriots beat the Titans last night as they should have, one of the very best teams in the league playing a team that is lucky to even have a winning record. New England fans started leaving in the third
Why Did This Happen to Me?
You can't blame your bad luck. You can't blame God. Or the Fates. Because it's usually your fault, and even if it isn't, you're still stuck with making it better or right. Branch Rickey, the general manager of the Brooklyn Dodgers, who brought
The Fault Is NOT In Our Stars
That horrible Amtrak accident, with excessive speed, was almost certainly caused by human error. While I haven't seen the cause of the Atlanta Airport fire, placing the backup system activation so close to the primary—thereby enabling one event to wreck
“This Survey Should Only Take About 20 Minutes and We’ll Put You In A Raffle”
Almost every survey I receive I ignore, because they are too long, try to serve too many objectives, and are basically asking me for a favor. I tend to respond when I'm just asked a few questions and I can
If I Only Had A Brain….
The New York Giants football team, in a horrible slump, has benched Eli Manning, the quarterback, who has previously won two Super Bowls. The Cleveland Browns, who are zero for the 21st Century, keep juggling their lineups and coaches. Does it
Light and Darkness
We have thousands of trees on our property. Some soar toward the sky. Others are stunted by those around them, which block the light. They stay small or they die. Move out of the shadows. Grow toward the light. Remove whatever
Trying Not to Lose Is Not the Same As Trying to Win
Here's what happens when you try not to lose: • You readily make concessions. • You are not bold or provocative. • You become highly conservative. • You accept unfair treatment and conditions. • You become nervous and therefore that much more ineffective. Here's what happens
Consulting 101
There is a cormorant, egret, and heron all at my pond this morning, and the osprey may well be around, as well. What does that tell you? There are fish. You don't have to see something to know that it exists.
Coaching 601
I've been coaching for a long time, and I have three immutable principles to guide me: I can't help anyone who doesn't want to be helped, and I don't try. I give you my very best advice. Whether you accept
Making Time
If you can't respond to an email within 24 hours or a phone call within four hours, there's something profoundly wrong. You may think I'm talking about your response time, but I'm really referring to your philosophy about your business. This
