The problem with higher education today to a large extent is that it is still mired in the prelapsarian mindset of teaching content. In an age of instant investigation via any number of technologies, people are still asked to memorize
A complaint does not meant the subject of the complaint is somehow wrong or needs help. The non-routine behavior is the complaint. Examine that, first. Three people complaining about a manager doesn't necessarily prove the manager is deficient. You may
I refer to corporate sales as "wholesale" and individual sales as "retail." In the former, you find a single buyer who can acquire products and services for a wide array of people at significant prices. In the latter, you have
Therapists are famous for responding to a patient's comment with: "I didn't ask what you thought about your family, I asked how you feel about your family." My observation in business is that logic tends to make people think and emotion tends
Someone in my community who's a technical whiz just explained to me how to use the terrific magnifier on my iPhone X. There isn't an instruction at all that comes with it. In fact, when I received my new iMac
Here's something I've learned repeatedly in consulting and in working directly with the highest level, best-performing executives in Fortune 200 companies: When you find a performance deficit of any kind, do not start with the performer in terms of correction.
Clarity and simplicity are two foundations of value. Stop self-editing by saying, "How can I provide the buyer with something this simple?" Simple answers to complex issues are far better than complex answers to simple issues, trust me. If people
Both Kensington and FileMaker put representatives on the phone within a 90-second wait to help me make adaptations for my new iMacPro. High tech, high touch. Apple provides 30 minutes of live phone time when you purchase the iMac or