Have you noticed that, beyond slow service, and lack of responsiveness, and excessive mistakes, we’re surrounded by increasing incompetence? I’m talking about an Amex rep who reversed my reservations and started my trip in Kauai—my destination—instead of Boston, my departure airport.
Every poll I’ve seen, including those taken by various churches, show that church membership, as reflected by people identifying with or not identifying with a particular religion, has fallen off sharply in the developed, western countries. In the US, regular churchgoers
I stopped at the bank on Saturday, and found a guy parking his SUV across three diagonal spaces. He didn’t have the patience or caring to maneuver the vehicle, which came in through the wrong entrance, so he left it
Every time we go to the beach (or, in New Jersey, the “shore”), adults and kids alike are digging in the sand. Some people simply dig holes (This is their idea of a vacation?) but the ones who really intrigue
So now we have “quiet quitting”! Tell me the truth—don’t you find this somewhat ironic with Labor Day upon us?! There’s the “great resignation,” “the gig economy,” and now “quiet quitting.” All of these seem to me to represent a ferocious
A “heuristic” is a framework which enables us to make decisions by ourselves. We rely on them daily to reach quick solutions. We hear this often in the admonition, “go with your gut.” We may depend on heuristics to choose
My book Million Dollar Coaching begins with this exercise: Has anyone ever come to you asking for help or advice? Did you help or advise? If so, did the other person improve? If so, congratulations, you’re a coach. You don’t need
Intermittent Explosive Disorder (IED) is an impulse-control disorder. You can recognize it by sudden episodes of unwarranted anger. People with IED experience “explosions” of anger with minor issues or with no provocation at all. “Normal” anger is healthy. We all become angry when