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Try A Little Tenderness

Try A Little Tenderness

Do you notice that it’s far easier to accept bad news from cheerful people (“Sorry, sir, but the cappuccino machine is broken this morning.”) than from people who have had their personalities surgically removed (“No cappuccino today, do you want anything else?”)?

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Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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