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Perfect

Perfect

I answered a security question for a financial institution on the phone and the agent says, “perfect.” So do servers, after I say I have no food allergies. What happened to “thank you”? Am I passing some test? Well, no worries…

I said to a “barista” not long ago: “Congratulations, you just took my coffee order, filled it, charged me, and gave me change without ever once saying ‘please” or ‘thank you.'” She just stared at me as if I had said she had six arms.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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