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Alan Weiss’s Monday Morning Memo® – 12/05/11

Alan Weiss’s Monday Morning Memo® – 12/05/11

December 5, 2011—Issue #115

This week’s focus point: The lessons from American Airlines’ bankruptcy include learning for all of us: You can’t build staggering debt loads to finance yourself; there has never been a long-term example of unhappy employees and happy customers, so establish constructive labor relations; you lead from the front, not within the pack; and you don’t cut your way to growth (removing pillows and olives is beyond stupid, it’s amateurish). What practices do your clients employ? What do you, yourself, do? Grab a pillow, eat an olive, and invest in your employee and customer relations.

Monday Morning Perspective: The test of a first-rate intelligence is the ability to hold two opposed ideas in mind at the same time, and still retain the ability to function. — F. Scott Fitzgerald

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© Alan Weiss 2011. All rights reserved

I remember a meeting with a boutique consulting firm that had fallen on hard times. The debate was whether or not to sell their magnificent conference table. “Where would clients sit?” asked one partner. “We have no clients,” stated the advocate of selling. You can’t cut your way to renewal or success. Top line growth is the key to bottom line achievement, for you and for your clients. Today is the time to invest in the future. Once you cut muscle, you’re powerless.
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Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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