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Alan Weiss’s Monday Morning Memo® – 5/14/12

Alan Weiss’s Monday Morning Memo® – 5/14/12

May 14, 2012—Issue #138

This week’s focus point: Organizations and people can lose sight of their original mission–their raison d’être–or deliberately change it. A theater with a repertory company moves from finding great plays for its audience to finding plays to employ the actors, and becomes an employment agency. A consultant dedicated to improving clients becomes more focused on simply making money and reduces the quality of the work. A theater complex sees itself as a meeting space, not simply a movie house, and offers comedy shows, auctions, and business meetings. IBM (founded as “International Business Machine”) saw itself in the information business, not the punch card business, and today makes most of its profit from consulting, not hardware. These shifts can be negative or positive, but they should be made consciously, not by default or short-term need. Ask your clients about this, and ask yourself.

Monday Morning Perspective: We are being destroyed by our knowledge, which has made us drunk with power. And shall not be saved without wisdom. — Will Durant

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© Alan Weiss 2012. All rights reserved

I remember a meeting with a boutique consulting firm that had fallen on hard times. The debate was whether or not to sell their magnificent conference table. “Where would clients sit?” asked one partner. “We have no clients,” stated the advocate of selling. You can’t cut your way to renewal or success. Top line growth is the key to bottom line achievement, for you and for your clients. Today is the time to invest in the future. Once you cut muscle, you’re powerless.
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Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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