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Alan Weiss’s Monday Morning Memo® – 8/30/10

Alan Weiss’s Monday Morning Memo® – 8/30/10

August 30, 2010—Issue #50

This week’s focus point: At a New York theater last week, at the conclusion of the performance, side doors were opened and the entire place emptied in three directions in about five minutes. There was no standing in the aisles for 20 minutes while people chatted and crawled out. The theater was customer-friendly. (If you think about it, airplanes should load and unload that way, but airports have been built for planes and not passengers.) What are you doing to be client/customer-friendly? Are you easy to reach, quick to respond, constantly providing value? Or do you treat your customers like inconveniences?

Monday Morning Perspective: Sed quis Custodiet ipsos Custodes? (Who shall guard us from the guardians?) — Juvenal

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© Alan Weiss 2010. All rights reserved

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

Comments: 1

  • Christine Hueber

    August 31, 2010

    I especially love this part, Alan: What are you doing to be client/customer-friendly? Are you easy to reach, quick to respond, constantly providing value?

    Thanks for sharing your wisdom!

    Best,
    Christine Hueber

    P.S. I’m using your 9-part dynamite proposal model today and am eager for the response.

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