Alan Weiss’s Monday Morning Memo® – 12/06/10
December 6, 2010—Issue #64 This week’s focus point: The beat goes on. We acknowledge trouble in European economies, we watch legislative stalemates, we're bombarded with the latest inanities of pseudo-celebrities. Yet retail sales are up, housing is recovering, car
Alan Weiss’s Monday Morning Memo® – 11/29/10
November 29, 2010—Issue #63 This week’s focus point: Success always trumps perfection. The elusive search for the ideal delays, deters, and distracts. Very few airline flights, surgeries, or performances are "perfect." But most are successful. Focus your clients on
Alan Weiss’s Monday Morning Memo® – 11/22/10
November 22, 2010—Issue #62 This week’s focus point: I've just returned from Bora Bora where tourist resorts haven't compromised the beauty of the island, and the service everywhere is gracious and helpful. Storms drive through in 20 minutes, and
Alan Weiss’s Monday Morning Memo® – 11/15/10
November 15, 2010—Issue #61 This week’s focus point: I'm writing this from Bora Bora, a dot in the Pacific where development has somehow meshed nicely with natural beauty. We landed at 6 am in Papeete in a 777, and
Alan Weiss’s Monday Morning Memo® – 11/08/10
November 8, 2010—Issue #60 This week’s focus point: I remember a meeting with a boutique consulting firm that had fallen on hard times. The debate was whether or not to sell their magnificent conference table. "Where would clients sit?"
Alan Weiss’s Monday Morning Memo® – 11/01/10
November 1, 2010—Issue #59 This week’s focus point: Tomorrow will be a dramatic election day in the US. No matter what your party or affiliation or independence, one can only wonder why those in office aren't constantly striving to
Alan Weiss’s Monday Morning Memo® – 10/25/10
October 25, 2010—Issue #58 This week’s focus point: Almost all organizations (public and private, large and small) have three potential interactions with customers and clients: products, services, and relationships. If you focus merely on product, you're engaged in a price-sensitive commodity.
Alan Weiss’s Monday Morning Memo® – 10/18/10
October 18, 2010—Issue #57 This week’s focus point: The Chilean miners persevered through an ordeal because they were organized, mutually-supportive, rallied around a respected leader, and kept themselves physically and emotionally strong. That's good advice for any challenge. However, suddenly they
Alan Weiss’s Monday Morning Memo® – 10/11/10
October 11, 2010—Issue #56 This week’s focus point: Have you left the corporate world to establish your own business and found that you have a worse boss than ever before? Success trumps perfection. If you adopt the position that the writing
Alan Weiss’s Monday Morning Memo® – 10/04/10
October 04, 2010—Issue #55 This week’s focus point: Firefighters have a tradition and discipline that call for the senior officer present to lead others into danger. The firefighters risk their lives, and the leader is not asking them for anything that