Who Needs the Concorde?
The British Air flight out of Heathrow was an hour late departing because they couldn't find a tug—for a jumbo jet, international flight! Yet we arrived in Boston a half-hour early! So there are time warps over the Atlantic. The cabin
Driving for Better and Worse
Here in London, the streets are often very narrow, confusing, and hard to navigate (especially around all the Rolls Royces). Some two-way streets allow only room for one car at a time in either direction. And then there are the
The Joys of the Remote Business
I was a guest speaker yesterday for a conference in Mumbai with the topic "Fulcrum—Decoding the future of Consulting." There were 150+ people on a the Zoom session, which also featured Q&A. I was impressed with the great civility and
Did You Know That A Pumpkin Is A Gourd?
I think it's great how much people get into the spirit of Halloween! There are lawn displays of huge spiders and decapitated people. Pumpkins are all over the place. I've yet to find a group or a cause protesting, though
The Global Community
I was in Berlin with a long-time German client who speaks perfect English. At dinner, I asked him to tell the waiter I'd have the filet. He said to the waiter, in English, "He'll have the filet." "I could have done that," I
Global Lessons
Tomorrow (and for the rest of the week) I'll be with 60 people here in Brisbane talking about improving their lives by improving their clients' lives. I've been to over 60 countries, and people from over 40 nations right now
Arriving to Brisbane Quality Service
We arrived in Brisbane last evening on a 300+ passenger aircraft. After the obligatory mile walk to customs and immigration I was stunned to find the entire process automated, with machines reviewing our passports, an automated photo, and that was
Heading Down Under
We're waiting in the lounge for our trip to Brisbane. They want you at the airport for international flights (LAX) four hours early, before the gate agents even arrive! Qantas people were extremely efficient, pre-check was fast, even my wife
Back to Australia
I'll be in Brisbane, Australia in October, with a week of diverse programming. Write me if you'd like an early glimpse and discount. My 19th trip "Down Under." [email protected]
Kerching, Kerplunk
People tend to think of Las Vegas as high-end gambling, glitzy casinos, and over-the-top everything. But every ATM I've passed has a $200 limit per transaction. That doesn't quite seem to fit the image if "high-rollers" does it? And sitting in