I’m Not Working, I’m Contributing
I'm hosting a program at the Lotte Palace Hotel in New York. This is a slow time for them traditionally. So we have even more staff support than usual, and everyone is terrific. People want to be engaged in performing productive
Frosty Remained Unbuilt in the City
The news was overflowing in the Northeast about snow, especially in New York City. This has been one of the mildest winters on record, and five inches did hit the suburbs in some places. So what? You live in these
Ant Man
My wife made me promise to take her to BJs yesterday. I found myself in an enormous parking lot entering a gigantic warehouse. No frills, huge carts, and inventory stacked up to the ceilings, maybe 30 feet above. I was an
Who Needs the Concorde?
The British Air flight out of Heathrow was an hour late departing because they couldn't find a tug—for a jumbo jet, international flight! Yet we arrived in Boston a half-hour early! So there are time warps over the Atlantic. The cabin
Driving for Better and Worse
Here in London, the streets are often very narrow, confusing, and hard to navigate (especially around all the Rolls Royces). Some two-way streets allow only room for one car at a time in either direction. And then there are the
The Joys of the Remote Business
I was a guest speaker yesterday for a conference in Mumbai with the topic "Fulcrum—Decoding the future of Consulting." There were 150+ people on a the Zoom session, which also featured Q&A. I was impressed with the great civility and
Did You Know That A Pumpkin Is A Gourd?
I think it's great how much people get into the spirit of Halloween! There are lawn displays of huge spiders and decapitated people. Pumpkins are all over the place. I've yet to find a group or a cause protesting, though
The Global Community
I was in Berlin with a long-time German client who speaks perfect English. At dinner, I asked him to tell the waiter I'd have the filet. He said to the waiter, in English, "He'll have the filet." "I could have done that," I
Global Lessons
Tomorrow (and for the rest of the week) I'll be with 60 people here in Brisbane talking about improving their lives by improving their clients' lives. I've been to over 60 countries, and people from over 40 nations right now
Arriving to Brisbane Quality Service
We arrived in Brisbane last evening on a 300+ passenger aircraft. After the obligatory mile walk to customs and immigration I was stunned to find the entire process automated, with machines reviewing our passports, an automated photo, and that was