INMJ
INMJ
Show Notes
INMJ (It’s not my job.)
Some people define their job as the absolute minimal effort to be expended and not be penalized. It’s about laziness, lousy attitudes, and low esteem.
Some people define it as pleasing and delighting the customer. It’s about pride, resourcefulness, and helping the organization.
I’ve just returned from an eye doctor who is magnificent and has a great personality. But her technical assistant is a drip, with no personality who never utters a word like “please” or “thank you.” I tolerate her only because the doctor is so good. There are no consequences for her dull personality.
This is all a matter of choice and it can determine repeat business, referral business, or no business. I don’t like virtual assistants and other third-parties because there are rarely consequences to perform well and not to perform poorly.
If you own a boutique firm, I suggest you test with your clients how they believe they’re treated when dealing with your employees, who may be pleasing around you but can be like dark clouds with everyone else.
It’s your money.
Meet Your Host, Alan Weiss
Alan Weiss is one of those rare people who can say he is a consultant, speaker, and author and mean it.
His consulting firm, Summit Consulting Group, Inc., has attracted clients such as Merck, Hewlett-Packard, GE, Mercedes-Benz, State Street Corporation, Times Mirror Group, The Federal Reserve, The New York Times Corporation, Toyota, and over 500 other leading organizations. He has served on several boards of directors in various capacities.
His prolific publishing includes over 500 articles and 60 books, including his best-seller, Million Dollar Consulting (from McGraw-Hill) now in its 30th year and sixth edition. His newest is Your Legacy is Now: Life is not about a search for meaning but the creation of meaning (Routledge, 2021). His books have been on the curricula at Villanova, Temple University, and the Wharton School of Business, and have been translated into 15 languages.
Get to know Alan
Alan Weiss's The Uncomfortable Truth® is a weekly broadcast from “The Rock Star of Consulting,” Alan Weiss, who holds forth with his best (and often most contrarian) ideas about society, culture, business, and personal growth. His 60+ books in 12 languages, and his travels to, and work in, 50 countries contribute to a fascinating and often belief-challenging 20 minutes that might just change your next 20 years.
Introduction to the show recorded by Connie Dieken
