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Episode 56: Please Press 1 for Intelligent Life

Episode 56: Please Press 1 for Intelligent Life

The ridiculous machinations employed to avoid talking to customers, what number do I press to end it all?

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Who actually finds this to be a useful way to interact with a business?

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

Comments: 2

  • Patti Pokorchak

    November 1, 2018

    I’m pressing 1 for Intelligent Life!

    There should always be an upfront option to speak to a real person RIGHT AWAY! Or why else are you in business? Busywork does not get you new clients and no one including the CEO/President should be beyond picking up the phone when it rings.

    Human to Human contact is key when it comes to growing a business and keeping clients. Why don’t more businesses get that is a mystery.

  • Chris Law

    November 13, 2018

    An fun song on the same topic… with a repeating pattern just like real life: “Your call is very important to us. Please hold.” by Sparks. https://www.youtube.com/watch?v=iXLVO-8QuRE

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