Exemplars
I've found that the highest service level in hotels occurs when the general manager is seen walking around, asking guests how things are, and chatting with employees. The lowest levels are in those hotels where the GM is always "unavailable"
A Minute with Alan® — The Cusp
September 11th, 2024 It’s an important process. https://www.youtube.com/watch?v=-FrNqmZ1zOY
A Minute with Alan® — Models
September 10th, 2024 Models have taught me to be patient. https://www.youtube.com/watch?v=0jzj7hbHl7Q
End Games
I routinely beat a friend at chess until one day he was giving me a great game and suddenly said, "Well, now I'm in trouble." "What are you talking about?" I said, "you're playing better than ever!" "Yes, but I've never gone
A Minute with Alan® — Forced Choice
September 9th, 2024 These tests are not reliable. https://www.youtube.com/watch?v=stY8UKCMGjI
Is This Medicine for Back Pain or Blurry Vision?
I was worried these were signs of aging, but my kids are also complaining: • Medicine directions that require a flashlight and magnifying glass to read. • Hotel rooms with lamps that each have a unique on/off procedure. • Elevator lobbies where you
Alan Weiss’s Monday Morning Memo® – 09/09/2024
Last week, our white German Shepherd, Royce, turned two, which is officially the end of puppyhood. As we’ve done with all our dogs on a significant birthday, my wife drove to get him an ice cream sundae, since all dogs
Spoon-fed
I don't pay attention to software usages I can't put to good use, but today I noticed a little gear-like thing in this blog software with "AI" next to it. Apparently, if I check this, my post will be cleansed