• No products in the cart.
  • No products in the cart.
Back To Top
Image Alt

Do You Want Coffee with the Biscuits?

Do You Want Coffee with the Biscuits?

At Dunkin' Donuts my dogs bark into the speaker and when we get to the window the employees have biscuits ready for them. At a local coffee shop, most of the help doesn't even greet me or say “thank you” when I pay, and they often got the order wrong—before I stopped going there.

Don't hire available people, hire good people, by giving them some leeway and recognition. Money is not a motivator. Give an unhappy or toxic employee more money and you have a wealthier unhappy or toxic employee.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

Post a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.