Apple
I needed Apple help today for a lap top that wouldn't turn on during my vacation. When I contacted them on my iPad, they called my cell within 30 seconds. They solved the problem over the phone. No charge. Who the
Cutting to the Chase
I visited a new salon for a haircut, since my old salon nearly killed me with a hair dryer. At the new place, I made the appointment with the owner. It was spacious and bright, with a quite large German Shepherd
Higher Tech, Higher Touch
I purchased the iPhone X because I enjoy having the latest Apple phone and I bought Apple originally at $17, the best investment in my history. So, I'm kind of loyal. The phone came with a minute set of suggestions for
Pleased to Meet You
The guys who set up the continental breakfast for my meetings at the Times Square W Hotel these last two days introduced themselves to me and shook my hand. They were Claudio and Cyrus. They'd ask if everything was okay
Jet Blue Is A Class Act
Just received (I flew Jet Blue from Ft. Myers to Boston on Friday): Thank you for choosing JetBlue. The following credit has been applied to your Travel Bank account number: XXXXX Service Credit: InFlight Entertainment 15.00 We‘re sorry that DIRECTV® service didn’t work during your
Kudos to Kensington
I use a Kensington trackball on my desktop. I downloaded the new Sierra operating system on the Mac, and the trackball didn't respond correctly. I called Kensington's number, was connected to technical help inside of a minute (a woman in
We Get Letters….
From Mike Siversten in response to my Monday Morning Memo® on education, which can be found archived on this blog: Good afternoon Alan, John Taylor Gatto was an education reformer and revolutionary who was named New York City Teacher of the Year in
Hightailing It Back
Here's what gives you renewed faith (relative to a rude response from Hightail): Hi Alan, Nope. I’m not proud that we made your blog, but after reading the dialog that you had with Lornel, I’m there deservedly. I actually felt a little
John, Redux
We returned to one of our favorite restaurants in Naples (or anywhere else), Cafe Lurcat. I've taken groups of people here, and my wife and I decided on a private dinner. We asked for John, the best server I've ever
Chase Scores
Last week I noticed two small charges on my Chase MasterCard bill which didn't look right. Sure enough, they were "pond scum" charges: Internet sites that trick you into a subscription, hoping to charge thousands of people a small sum