Please, Mr Postman….(with apologies to the Marvelettes)
My wife mistakenly put a bank deposit slip in the mailbox with the mail. The local post office told her to go to the distribution center a few miles away to talk to the supervisor. My wife pointed out that
How Are We Better Off When You Depart?
It's not what you do, it's what you create. Picasso didn't gain fame as a "painter" nor Casals as a "cellist" nor Sinatra and Streisand as "singers." They're admired and remembered for the beauty and artistry and happiness they brought
Tipping Point
We needed 50, 40-pound bags of salt to open our salt water pool for this new season. While I could buy them from the local pool store, the transport and loading and then dispersal are tedious and difficult. I found,
Memories….
On our third day at the pool at the Opal Resort in Delray, one of the servers comes over to our chairs, recites our drinks and room number. "How do you do that?" I said, since I can seldom remember
Little Things Mean A Lot
The woman at the hotel desk printed up our boarding passes and sent a hand-written note with them, "Have a great flight!" It doesn't take much to make a great impression.
The Bright Side of Problems
When Mercedes-Benz North America was my client, I had occasion to speak to the owner of the highest rated dealership for service in the US. I asked him what he felt was the key to his success. "Problems," he said. "You
Guess Whose Service I’m Raving About
My internet went down on Sunday. It took me six minutes of wait time, but I reached a Cox technical representative. He took ten minutes trying to fix it remotely, discovered he couldn't, and then made a service appointment for
Apple
I needed Apple help today for a lap top that wouldn't turn on during my vacation. When I contacted them on my iPad, they called my cell within 30 seconds. They solved the problem over the phone. No charge. Who the
Cutting to the Chase
I visited a new salon for a haircut, since my old salon nearly killed me with a hair dryer. At the new place, I made the appointment with the owner. It was spacious and bright, with a quite large German Shepherd
Higher Tech, Higher Touch
I purchased the iPhone X because I enjoy having the latest Apple phone and I bought Apple originally at $17, the best investment in my history. So, I'm kind of loyal. The phone came with a minute set of suggestions for