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Pleased to Meet You

Pleased to Meet You

The guys who set up the continental breakfast for my meetings at the Times Square W Hotel these last two days introduced themselves to me and shook my hand. They were Claudio and Cyrus. They’d ask if everything was okay and were immediately responsive if I asked for anything at all.

That is a trait more valuable than a frequent guest program, or a room amenity, and is a sign of good management hiring good people. That’s why I keep returning with zero cost-of-acquisition with my business.

Now, if they could just get the maids to stop winding the hair dryer cord into a Gordian Knot, I’d be a happy man….

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

Comments: 1

  • Joe

    October 22, 2017

    This is why I always make sure the food is hot from the kitchen and the grated cheese and fresh black pepper are at your table before you ask! I love the blog! – Joe (aka) the “quasi” waiter

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