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Jet Blue Is A Class Act

Jet Blue Is A Class Act

Just received (I flew Jet Blue from Ft. Myers to Boston on Friday):

Thank you for choosing JetBlue.

The following credit has been applied to your Travel Bank account number: XXXXX
Service Credit: InFlight Entertainment 15.00
We‘re sorry that DIRECTV® service didn’t work during your flight—we know this is one of the many reasons our customers choose to fly with JetBlue. Please accept our sincere apologies and this flight credit for the inconvenience you recently experienced with us.

This credit, which expires 365 days from the date it is issued, is available for use on future travel with JetBlue and is non-transferable.

To book a flight using your Travel Bank credit, visit jetblue.com and choose Travel Bank as your form of payment.

You can check the balance and transactions of your Travel Bank account by clicking here. For more information about Travel Bank and your credits, please visit jetblue.com/help/travelbank. We thank you for your understanding and look forward to a future opportunity to welcome you onboard.



I didn’t watch the TV at all and turned my screens off since I was reading and writing on the plane. These folks really care about their customers.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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