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I needed Apple help today for a lap top that wouldn’t turn on during my vacation. When I contacted them on my iPad, they called my cell within 30 seconds. They solved the problem over the phone. No charge. Who the hell cares what their computers cost? And who wonders why their stock keeps going up?

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

Comments: 1

  • Mustapha Mugisa

    August 25, 2018

    I am sure they know who Alan Weiss is. They have big data analytics capabilities and an intelligent profile of their clients. They know who to attend to within a heart beat.

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