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The Good Ones

Last week I noticed two small charges on my Chase MasterCard bill which didn't look right. Sure enough, they were "pond scum" charges: Internet sites that trick you into a subscription, hoping to charge thousands of people a small sum

We're insured (house, cars, personal property, liability, etc.) by Amica, a Rhode Island-based firm that I think is the best in the business. Today they sent a letter explaining that an error in the rate created a lower insurance premium on

After a long delay, and lambasting Delta several posts ago and on Twitter, they have responded quite well. Mr. Anderson, referred to below, is the CEO. Credit where credit is due: Dear Dr. Weiss: RE: Case Number XXXXXXX Thank you for alerting Richard