Guess Whose Service I’m Raving About
My internet went down on Sunday. It took me six minutes of wait time, but I reached a Cox technical representative. He took ten minutes trying to fix it remotely, discovered he couldn’t, and then made a service appointment for Monday morning between 8 and 10. I drove home from working out Monday morning and the Cox repair guy was there already at 8:10. He diagnosed the problem, replaced parts in the garage and at the modem in my den, and had everything up and running in about 30 minutes or so.
If the cable company has reached that level of proficient and polite service, why the hell can’t the airlines, or the supermarkets, or the local restaurants?