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Alan Weiss’s Monday Morning Memo® – 11/16/09

Alan Weiss’s Monday Morning Memo® – 11/16/09

Alan Weiss’s Monday Morning Memo®’s mission is to help readers to thrive.

November 16, 2009—Issue #9

This week’s focus point: Ask what your customer or client requires to correct a situation perceived as sub-standard. Nine times out of ten they will ask for a resolution that is less expensive, easier, and more personalized for them than you otherwise would have provided on your own.

Monday Morning Perspective: My mother said to me, “If you become a soldier, you’ll be a general. If you become a monk, you’ll end up as Pope.” Instead, I became a painter and wound up as Picasso.

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ISSN 2151-0091

© Alan Weiss 2009. All rights reserved

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Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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