Coach Class on USAir
I recently flew to Phoenix and back first class on USAir and they did a very nice job. In fact, I handed out two recognition certificates to the flight attendants on each flight. However, I must not know any longer what
Look At Me, I’m Lovely
There's a wonderful song from "A Funny Thing Happened on the Way to the Forum" that includes the ingenue singing, "Look at me, I'm lovely." She has a point, of course, but it's a bit too much like listening to
Line of the Day
In my RESOLVE free video series I recommend starting the day optimistically and not pessimistically. This morning, I received an email which said in part: "Thanks, Alan. I watched all the videos and got a lot of good advice. "One problem
American Airlines Responds to Flight 1758
January 17, 2012 Dear Dr. Weiss: This note is a response to your letter to Mr. Horton, who asked me to research and respond. Thank you for taking the time to speak with me and for assisting fellow passengers on board flight
Response from American Airlines on Twitter Today
@AmericanAir American Airlines We've also passed your concerns on to Customer Relations for review & follow up. Please let us know if you have questions.
Travesty on American Flight 1758
Travesty on American Airlines Flight 1758 An Open Letter to American Airlines President Thomas W. Horton My wife and I stood in the priority line to board American flight 1758 from Miami to Boston at 3 pm on January 14.
Do I Know You? Why Don’t You Know Me?
I’ve been trying to figure why the “celebrities” who host award shows or turn up on Dancing with the Vaguely Familiar, or show up on “Ellen,” are people whom I have to Google to figure out just who the heck
A Double Espresso with A Personality, Please
I found a new woman behind the counter of my coffee shop this morning. I asked for two large coffees, with two sweeteners and cream in each. To my astonishment, she poured the coffee, then the sweetener, then the cream,
The Annual Beagle Business Awards (The Buddies)
As is our custom (beginning today) Buddy Beagle and I have conferred on the best and worst personal business experiences of the prior year (Koufax is busy watching the Dog Channel on cable). After a tough evaluation, punctuated by pizza
Wireless vs. Brainless
The National Transportation Safety Board wants to ban ALL use of phones in cars, even hands-free phones, except in the case of emergencies. (The NTSB has no enforcement power, but does have an influence on Congress.) Can someone tell me how