The Stand-Up Routine in LA
You'll recognize the title as an excerpt from the quintessential troubadour, Billy Joel, singing "My Life." Taking the train to LA was like taking a space warp vehicle to a distant universe. Robert Redford revealed once, when asked why he moved
The Not So Secret Service
Here's a consultant's evaluation of the mess in Cartagena: • The incident reflects poor hiring, poor management, poor supervision, and poor controls. Senior people need to be fired, not just the agents involved. • This kind of brazen behavior almost always reflects
Coach Class on USAir
I recently flew to Phoenix and back first class on USAir and they did a very nice job. In fact, I handed out two recognition certificates to the flight attendants on each flight. However, I must not know any longer what
Look At Me, I’m Lovely
There's a wonderful song from "A Funny Thing Happened on the Way to the Forum" that includes the ingenue singing, "Look at me, I'm lovely." She has a point, of course, but it's a bit too much like listening to
Line of the Day
In my RESOLVE free video series I recommend starting the day optimistically and not pessimistically. This morning, I received an email which said in part: "Thanks, Alan. I watched all the videos and got a lot of good advice. "One problem
American Airlines Responds to Flight 1758
January 17, 2012 Dear Dr. Weiss: This note is a response to your letter to Mr. Horton, who asked me to research and respond. Thank you for taking the time to speak with me and for assisting fellow passengers on board flight
Response from American Airlines on Twitter Today
@AmericanAir American Airlines We've also passed your concerns on to Customer Relations for review & follow up. Please let us know if you have questions.
Travesty on American Flight 1758
Travesty on American Airlines Flight 1758 An Open Letter to American Airlines President Thomas W. Horton My wife and I stood in the priority line to board American flight 1758 from Miami to Boston at 3 pm on January 14.
Do I Know You? Why Don’t You Know Me?
I’ve been trying to figure why the “celebrities” who host award shows or turn up on Dancing with the Vaguely Familiar, or show up on “Ellen,” are people whom I have to Google to figure out just who the heck
A Double Espresso with A Personality, Please
I found a new woman behind the counter of my coffee shop this morning. I asked for two large coffees, with two sweeteners and cream in each. To my astonishment, she poured the coffee, then the sweetener, then the cream,