The Prime Question
The title of this blog is "Contrarian Consulting." Let me offer you the prime contrarian idea in this profession, which really shouldn't be contrarian at all: First ask, "What is in the client's self-interest?" The answer to that question should readily
If It Hurts When You Do That, Stop Doing It
Small businesses usually don't fail because of poor products or services (in fact, the owners usually work themselves to exhaustion). They fail because of stupidity. My air conditioning guy, with whom I've spent thousands and to whom I've sent referrals, never
Fire!!
Urgency is a sense of importance requiring rapid action, a persistence of immediate need. (I know people create double-axis charts of urgency and importance, but are they really different?) If you're not receiving swift agreements, if the prospect is forever asking
Trying Not To Lose Never Wins
When you refuse to confront poor performance, or bad behavior, or unrealistic expectations because you're afraid of losing the business, you'll lose something much worse in the long run: respect.
Yeah, Yeah, the Big Bad Wolf Is Coming
If you harp on something long enough, it loses its potency. The same phenomenon happens in organizations. "Customer-focused" and "lean" or whatever lose meaning when they are daily, empty mantras. People have to buy into change and initiatives based on their
To Tell the Truth
I can "sell" most people better than they can sell themselves. Why? Because they are accustomed to what they've done and don't consider their experiences and accomplishments anything special. Write down your educational credentials, travel experiences, past work responsibilities, civic contributions,
Direct Dialing
Do not work through your buyer's subordinates. Tell that person: "I'm sorry, but ethically I can discuss project progress and issues only with my client, who is then free to disseminate them to others. Ask John to give me a call or
Which Way We Headed?
My Shepherd, Bentley, always turns around to look at me when there's a choice (turn left or right, go to the yard or to the pool, go upstairs or stay on this level, which car to jump in). He adjusts
I Don’t Dance (Don’t Ask Me)
At times you'll be asked dumb questions. Don't attempt to honor them (or prolong them) with a rational response. Don't dance to their music. Point out the absurdity and move on. Examples: • How many firms exactly like ours have you
Steal This Post
Why is it that those people most sensitive about someone stealing their IP and infringing on their brands have very little IP and very weak brands? I hear people say, "Don't put all your IP in the book, they won't