Back To Top
Image Alt

Cognitive Dissonance

Cognitive Dissonance

People at Dunkin’ Donuts accept tips at the counter and the drive-through window, and some of them are often harsh and rude. Have we disconnected “gratuity” from being polite? Are they now independent variables?!

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

Post a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.