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Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

Comments: 1

  • John Martin

    March 24, 2012

    Are we increasingly treated as criminals until proven innocent?
    Yes, I think we are. It’s an attitude that I find here by the same estabishments in the UK. The customer / service user is viewed as a risk or a problem and should only be dealt with at arms length.

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