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DASM: We Have to Charge You for the Tap Water

DASM: We Have to Charge You for the Tap Water

We went to one of my favorite places for steak yesterday, where we hadn’t gone for quite some time. All of the food was inferior. They had added a 3% charge to credit card payments because “We can no longer absorb these fees because of the poor state of the restaurant business.” The place was about a third filled at dinner time.

What they’re experiencing is the poor state of their management, and I expect they’ll be out of business within a year. My empirical proof: Other restaurants are not charging these amounts, are packed, and their food and service remain excellent. So it’s not the economy, or technology, or the North Koreans, or AI, or climate change, or the cost of kale.

It’s dumb-ass stupid management.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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