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Confidence: The honest-to-goodness belief you can help other people.

Arrogance: The honest-to-goodness belief you have nothing left to learn yourself.

Smugness: Arrogance without the talent.

© Alan Weiss 2012. All rights reserved.

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Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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