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Entitlement Run Amok

Entitlement Run Amok

Can you imagine that some of the passengers on the Delta flight diverted to the Azores because of emergency mechanical issues are complaining that Delta wasn't fast or efficient enough getting them rooms? Delta did get 160 rooms, and some passengers had the intelligence to arrange for their own accommodations.

See, I think the passengers should have been on their knees thanking God or His secular equivalent (wait…) for the skill of the Delta pilots to have placed them on dry land and not the ocean floor.

Are they going to sue for extra frequent flyer miles for the diversion?

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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