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Getting Ahead or Slothing It

Getting Ahead or Slothing It

London is one of my favorite cities, but the service levels—except in the elite properties and in taxis—are horrible by American standards. At one point I was hosting a meeting and made it quite clear to the key managers that I needed coffee and food at 8 am in my suite for my guests. At 8:10 nothing had arrived. When i called downstairs, the manager calmly told me, “But, sir, we have assembled our staff at 8 and will be there in another 15 minutes or so”!

When I begin a session, and people are often paying in excess of $10,000 to be there, about 75% of the audience is seated and ready at 9 am, and the other 25% stands around talking even after I directly ask them to sit down. When you add in the start, return from lunch, and two breaks during the day, that’s about 30 minutes of time wasted that could have been invested hearing from me—their investment recipient. They’ve lost 9% of my day (my sessions are six hours with two 15-minute breaks, not counting lunch).

I’ve heard every excuse in the world for being late: traffic, something lost, misdirection, last-minute call, my fault (!!), and so on. But it all revolves around sloth. If you want to get ahead, plan ahead and act ahead.

Sloths at one point grew to about 25 feet in height, weighed 7 tons and ate directly from tree branches. Of course, they died out 11,000 years ago.

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© Alan Weiss 2016

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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