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How Ya Doin’?

How Ya Doin’?

Mea Culpa: I had had it with some rude store cashiers, especially in the pharmacy. So one day I approached with my purchases and asked how they were, made a small joke. They immediately responded with at least a half-smile. The happier I was, the friendlier they were. Not a scientific experiment, but it was clear I had more control of the attitude than I thought.

That happens a lot in life. Think about it. Don’t try to “get even,” try to get better.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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