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Law of Unintended Consequences

Law of Unintended Consequences

I’ve been waiting for a return phone call from the general manager of a Porsche dealership which has offered the loan of a Boxster for the ballet, where I am on the board. I’m also a good customer of the parent car company within which the Porsche operation is located. Annoyed that the general manager has not called me back in two days, I called one of my contacts at the parent.

“Oh, don’t worry,” he told me, “Bill is unavoidably tied up. He’s had to spend the last two days in a ‘better communications’ training class.”

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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